• Full Time
  • Windsor

Ontario Public Service / OPS

As a customer service provider and member of the program delivery team, you will: • provide clerical and administrative support services to the team; • greet visitors, answer incoming calls and respond to electronic inquiries; • sort and distribute incoming mail; • establish and maintain electronic and hard copy filing systems; • validate, assess and determine the release of social assistance payments; • make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements; • coordinate and maintain team schedules and calendars; • utilize databases, to gather/enter client information and data for reports and assignments. How do I qualify? Administrative, Clerical and Financial Skills: • you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information. • you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements • you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments. Communication and Interpersonal Skills: • you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches • you demonstrate interpersonal and listening skills to elicit information and support team members • you have interpersonal skills to interact with the public and collaborate in a team driven environment Customer Service Skills: • you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss). • you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner • you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income Judgement and Organizational Skills: • you are able to organize and coordinate workflow, assess priorities and meet deadlines • you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.

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