• Full Time
  • Windsor

HCL Technologies

Do your friends and family call you for IT help? Do you have great customer service skills?HCL America is looking for individuals for our expanding team to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.About HCLHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ ‘Ideapreneurs’ working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Recently achieved the 10 Billion dollar in yearly revenue.** Due to COVID19, currently some individuals are working remotely while others are working on location following strict safety guidelines. Flexibility is required **Job DutiesProvide direct Face-to-Face world class end user support experience with an emphasis on quality resolutionsHelp improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilitiesProvide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devicesProvide operating system and application support to diagnose and resolve unique, non-recurring problemsReimage systems as requiredIdentifies potential escalations and proactively alerts management as needed.Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identifiedRecommend and/or performs upgrades on systemsWork with procurement staff to purchase hardware and softwareComplete installation and testing of computers and peripherals within established standards and guidelinesProvide basic support for mobile devices and printersProvide primary support to executive usersProvide equipment move servicesEnsures configuration and inventory management database entries are complete and accurateProvides time / resource estimates for assigned tasks including time tracking activitiesLocal and out of state travel as neededPerform other duties as assignedRequirementsMust be willing to travel as needed to support locations across the US and Canada. Valid Passport required.Must possess a professional demeanor and strong customer service/consulting/training skillsExperience troubleshooting/repairing desktop and laptop hardware in the field or in a related areaBasic understanding of networks, Intel servers and telecomsStrong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tabletsStrong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)Strong Microsoft operating system troubleshooting skillsStrong problem solving and critical thinking skillsStrong written and verbal communication skillsMust be self-motivated and the ability to work independently with minimal supervisionMust have excellent time management skillsMust be detail and process orientedAbility to walk long distances across large facilitiesMust be able to pass a background security checkValid driver’s license and reliable transportationWhat will make a candidate stand outMAC OS or Ubuntu experience highly desired!!!Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)Experience working with executivesExperience with iOSCertifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNPExperience performing remote control of PCs and video conferencing knowledgeSCCM experienceJob Type: Full-timePay: From $45,000.00 per yearBenefits:Dental careEmployee assistance programLife insurancePaid time offVision careSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Must be fully vaccinated against COVID-19 prior to starting.Client is following all precautionary mandates to keep employees safe.Education:High school or equivalent (Required)Experience:Deskside Support: 1 year (Required)Mac OS Support: 1 year (Preferred)Computer hardware: 1 year (Required)License/Certification:Driver's License (Required)Willingness to travel:25% (Preferred)Work Location: In personShow more Report

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