Regional Systems Officer

Are you interested in working in a fast-paced, service delivery-oriented, and inclusive environment? If so, consider this exciting opportunity to work with the Justice Technology Services, Service Management Branch within the Ministry of the Solicitor General. Note: • This is an operational, front-line, on-site presence position requiring a high level of engagement with Justice stakeholders. • The 100 Casimir Avenue, Dryden, ON, location will be relocated in 2024 to 479 Government St. Box 1, Dryden, ON. OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code . Refer to the “How to apply” section if you require a disability-related accommodation. What can I expect to do in this role? As a Regional Systems Officer, you will: • provide technical expertise and support to clients relating to the evaluation, testing, installation, administration, maintenance and operation of business applications, systems and hardware for geographically dispersed sites • provide technical support for existing and emerging in-court technologies such as digital recording devices, electronic evidentiary display systems, remote witness testimony and video conferencing • provide continuous maintenance, monitoring and testing for multiple, geographically dispersed sites or back-up support to prevent downtime by: identifying and performing troubleshooting in relation to system performance (hardware/software/network) • provide technical support for non-standard devices and software for the Judiciary • liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement or modification of systems or services as may be required • provide advice on technical strategies, solutions and tools on behalf of Court Services and the Judiciary • provide Tier 2 support and training to end-users How do I qualify? Mandatory • you must have a minimum of a valid driver’s licence class “G” or equivalent as recognized by the Province of Ontario to travel to remote sites where other modes of transportation are not available. Information Technology Knowledge and Skills • you have knowledge of information technology concepts and principles • you have knowledge of various types of computer hardware such as servers, desktops, notebook computers, MFDs, peripheral equipment and network technologies (wiring, routers, switches, local area networks, wide area networks and wireless networks) • you have knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures • you have basic audio-visual knowledge for support of audio systems and electronic displays Communication and Interpersonal Skills • you have proven written and verbal communication skills • you have interpersonal skills with tact, judgment and discretion • you can work independently and in a team environment • you have knowledge of training methods and practices to prepare and deliver training to users Reasoning, Analytical, Evaluative and Problem-Solving Skills • you have analytical, evaluative and problem-solving skills to diagnose system failures and troubleshoot equipment breakdowns and provide corrective action plans and recommendations • you have prioritization, organizational, and coordination skills to respond to service requests and other tasks in a timely manner Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives. All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment. Remember: The deadline to apply is Friday, September 22, 2023 11:59 pm EDT . Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted. The Ontario Public Service is an inclusive employer. Accommodation is available under the Ontario’s Human Rights Code . Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca Apply Online