• Full Time
  • Windsor

Windsor-Detroit Tunnel Duty Free Shop

Company Overview: The Tunnel Duty Free Shop is a family owned and operated business serving Windsor-Detroit commuters and travelers since 1986. Weve established a foundation of excellence over the past 30 years that we continue to build upon today. As the very first tax and duty-free store in Ontario and one of the first land border duty free store within all of Canada, we celebrate our past and continue to evolve; always striving to provide the best possible experience for our customers. Premium customer service continues to be the keystone to our success and our team takes great pride in ensuring that our customers enjoy an affordable luxury shopping experience with our first-class assortment of world-renowned brand name products. Were looking for a trustworthy and reliable full-time Cashier/Sales Associate to provide positive customer experiences and passionately support our mission to becoming the best duty-free store in the world! Opportunity: Reporting to the Retail Sales Floor Manager, you will be responsible for welcoming customers, answering their questions, helping them locate items and providing advice and product recommendations. Youll scan the customers selections, ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to our customers regarding products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace. You have a strong work ethic and high level of accuracy. You are responsible, attentive to customer needs and committed to providing excellent customer service. Core Competencies: Attention to Detail Continuous Improvement Complex Problem Solving Planning and Organizing Time Management Results Orientation Critical Thinking Accountability Dependability Adaptability Stress Tolerance Teamwork Ethics and Integrity Enforcing Laws, Rules and Regulations Development and Continual Learning Responsibilities: Greeting customers, answering their questions, helping them locate items and providing product advice and recommendations. Addressing all customer needs, including answering customer inquiries, solving customer complaints and processing customer transactions in a timely manner using our Catapult POS system. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. Balancing the cash register and generating reports for credit and debit sales. Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes. Maintaining a clean workspace. Contribute ideas and solutions to the leadership team that result in better customer experiences and increased employee engagement, productivity and sales results. Skills and Attributes for Success: Customer centric with a solution-oriented approach to solving problems. Ability to anticipate obstacles and execute proactive approaches to issues. Ability to handle transactions accurately and responsibly. Ability to stand, walk, lift heavy items and work with other team members in a fast-paced environment to provide excellent customer service. Qualifications: Must be available to work day shift (8:00am 4:00pm) Must be available to work afternoon shift (3:00pm 11:00pm) 1+ years of related experience using a point of sale system. 1+ years of related experience in customer service and retail sales. Experience with FINTRAC, currency exchange and cash handling is an asset. Ability to work various evening and weekend shifts in a retail environment. Minimum age requirement is 19 years of age Valid police clearance required. **No phone calls, please** Job Types: Full-time, Permanent Salary: $15.00 per hour Benefits: Dental care Extended health care On-site parking Store discount Vision care Schedule: 8 hour shift Day shift Holidays Monday to Friday Night shift Weekends Experience: sales: 1 year (preferred) customer service: 1 year (preferred) Work remotely: No

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