Sutherland Global Services, Inc.
Company Description Job Description Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required. Be a Problem Solver: Provide customers resolution consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products. Be tQualifications Our most successful candidates will have: – Excellent knowledge of Portuguese (B2 spoken – B1 English spoken) – Spanish consultants: English B1 spoken – Some experience in a service or support center and related understanding of technical troubleshooting – Strong communication skills – Able to work positively in a fast-paced, changing environment. – Ability to multitask and have excellent organizational skills. – Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond. – Willingness or skills for a customer-oriented job – Ability to work on flexible shifts, agreed in advance with the team – Precision, loyalty, organization – Articulate, bright and curious – Passionate about service – Sales experience preferred – High school diploma Additional Information Recommended Skills Communication Consulting Coordinating Creativity Curiosity Customer Demand Planning