• Full Time
  • Windsor

Halsen Solutions, LLC

Position Title: Field Service TechnicianJob Summary:Our client, a reliable plastics injection molding machine manufacturer is seeking an experienced Field Service Technician. The Field Service Technician performs work remotely at customer site, installing and service equipment and providing customer training and support, as necessary.Essential Duties and Responsibilities:Performs software and hardware installations.Performs all safety checks on equipment.Educates customers on equipment and instructs on proper operation.Provides technical support to external/internal customers. Develops and maintains superior customer relations, coordinates and service as a liaison with internal resources to ensure effective customer service as well as provide telephone support to upper-level Service Technicians.Orders replacement parts, troubleshoots and diagnoses problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.Repairs and/or replaces any component on machines, robots or product handling equipment.Arranges for the return of parts as necessary.Provides written reports on a regular basis to the Service Manager.Troubleshoots and repairs injection molding machines and robots, including performing conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components.Assists/advises customers via telephone or on-site when technical difficulties arise.Manages resolution of customer issues, including order and installation of replacements parts as necessary.Troubleshoots and makes corrections as required to all current control systems; calibrates machines to achieve optimum performance and sets-up and maintains machines.Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.Provides telephone support to customer staff or customer operators.Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.Troubleshoots and makes corrections as required to all systems, including controls, hydraulic, mechanical, pneumatic and electrical and electronic systems and the programmable controls.Calibrates/fine tunes machines to achieve optimum performance.Diagnoses and troubleshoots problems with current control systems.Provides follow-up support to customers post resolution of technical issues.Adjusts process variables as required in order to produce parts of acceptable quality.Provides guidance and/or on-the-job training to junior Service Technicians. Develops an organized approach to solving machine problems by using all available reference materials, including manuals, drawings, procedures, etc.Performs other duties or special projects as required or as assigned by a supervisor.Educational/Training Requirement:Associates in Industrial Maintenance Technology – concentration in Injection Molding Machines Degree in Mechatronics OR equivalent work experienceBS in Mechanical or Electrical or Polymer Science/Plastics Technology or Equivalent ExperienceExperience:8+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service EngineerLicenses/Certifications:Master Molder Degrees/CertificationsKnowledge, Skills, and Abilities:Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systemsGood communication skillsKnowledge of plastic processingKnowledge of injection molding processingKnowledge and understanding of injection molding processAbility to troubleshoot problems systematicallyAbility to rebuild an injection and clamp unitKnowledge of microprocessor programmingAbility to level a machine and a robot, adjust nozzle concentricity, platen parallelism and tie-bar stretchKnowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materialsExcellent communication and interpersonal skills and strong customer service orientationTact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customersDemonstrated initiative-taker with a positive attitudeFamiliarity with client’s machines and robots is preferredComputer programming knowledge and/or experience is a plusExperience in either one of the following skill sets (processing, injection molding machine, robot) and lacking in just one of the following skill sets (electrical, mechanical, hydraulic, computer) has limited processing experience (please clarify – doesn’t make sense the way it’s written)Uses internal resources efficiently to resolve customer issues expeditiously and correctlyExtensive experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employeesCompetent with automation and external assembliesAble to work independently with minimal back office (engineering, spare parts, phone/technical support)Our client provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, 3 weeks’ PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment.Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!Job Type: Full-timePay: $32.00-$38.00 per hourBenefits:Dental careLife insurancePaid time offVision careSchedule:8 hour shiftDay shiftOvertime

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