Sutherland Global Services, Inc.
Do you have a great set of communication skills & a positive attitude to support clients? Sutherland is seeking an action-oriented and self-motivated person to join us as a Technical Support Representatives at our Windsor facility. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! The role: Be the Point of Contact to exceed client and company expectations by answering inbound calls to provide outstanding customer service and technical support. Showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of customer service and technology. At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. What we offer: Competitive base rate Medical, dental, and vision benefits, EAP, and more health and wellness programs PTO Paid top-notch training Great work environment Promote-from-within advancement opportunities This is the job for you if: You can execute on delivering a great customer experience You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform. You are the "Go-To" person who helps others get the most out of their Products and Services You are technically savvy and understand Operating Systems/Streaming Video/Web Applications You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support Qualifications: Our most successful candidates will have: A high school diploma or GED Demonstrated ability to perform at a high level, to support our high volume of inbound calls Excellent verbal and written communication skills; proficient reading skills required Multitasking skills showcased through the use of several applications; experience working with CRM applications preferred Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required Technical requirements After signing up, you will be sent an email with instructions on how to connect. Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation. Preferred dress code Casual (come as you are, but please be presentable) About Sutherland Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman What is a virtual interview? Virtual interviews help employers connect with job seekers when they're not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.